Delivery and Returns
We are committed to providing an easy and convenient delivery and returns process. Please read on for more information to ensure you are fully aware of your rights under this policy and our obligations to you.
By making a purchase on our Site, you agree to our Delivery and Returns Policy (Policy) set out below. This Policy operates in addition to your rights under the Australian Consumer Law.
Delivery delays
We deliver products using a range of third party delivery methods, such as Australia Post and courier services. Any delivery periods displayed on our website are estimates only and may be subject to delays outside of our control. We therefore do not guarantee delivery times and we are not liable for any such delays that occur. See our terms of use for more details.
If you experience a medical emergency while awaiting delivery, we strongly recommend that you:
- Book an urgent appointment or tele-health consultation with your doctor;
- Visit a local pharmacy and enquire about your options under the Continued Dispensing arrangements; and/or
- Visit an emergency department in a local hospital.
Australian consumer law
In Australia, goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Definitions
In this Policy:
- Australian Consumer Law means the Australian Consumer Law at Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- Product means any good(s) or item(s) ordered by you on our Site.
If you have any questions, please contact us.
